Help & support

Yes — 3% in total on each cash gift or payment. About 2% is Flutterwave's payment-processing fee and 1% is hepa's platform commission. It is deducted automatically by Flutterwave before the money settles; the rest goes straight to the church's or organisation's own verified bank account. hepa never holds church money.

It is taken from the gift before settlement, so a ₦10,000 gift settles about ₦9,700 to the organisation. The giver pays only the amount they choose.

Yes. Choose “Item / non-cash” on the Give page, or answer a project announcement with an item. Every gift on hepa is shown as Cash or Item.

A private promise you record in your planner. Your church is told nothing until you pay it (cash) or tell them you're ready to deliver it (items).

Some payment methods (e.g. bank transfer, USSD) take a few minutes to confirm. hepa re-checks with Flutterwave automatically. Do not pay twice — open your receipt page later to see the confirmed status.

Open your donations. If the status is “Under review”, our finance team is reconciling it with Flutterwave and will update it.

Giving only opens after a church completes full verification. Ask your pastor to register the church on hepa.

Only the church's lead pastor and pastoral team members they assign. Church finance or communications staff and hepa staff cannot read it.

Create a personal hepa account with the same email address the invitation was sent to, then open the invitation link again.